1	Leading People Within Organizations Communicating for Performance Paula Bartholome April 3, 2007 IAMSE Webcast Audio Seminar
2	"Look familiar" Look familiar?
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4	Learning Objectives Identify a common vocabulary for leadership communication Explore benefits of effective communication Suggest tips and strategies for inspiring commitment and delivering effective feedback
5	Vocabulary Leader Effective communication Performance
6	Leader Formal/Informal
7	Effective Communication The lifeblood of a healthy organization
8	Effective communication Builds relationships Supports increased performance Fosters employee engagement
9	Effective communicators Are credible and trustworthy Keep at it Build relationships Get their message across
10	Performance An organization’s* actual output or results as measured against goals and objectives. * or individual’s
11	"PP - IL = Actual..." PP - IL = Actual Performance PP = Performance Potential IL = Interaction Loss
12	Communication opportunities Inspiring commitment to big ideas/ big tasks Providing feedback/coaching
13	Inspiring commitment to big ideas/big tasks Assume nothing Break through “organizational noise”
14	Risky Assumptions “How I communicate doesn’t matter, we just need to get word out” “Everyone will ‘get it’” “It’s best to wait until we have more/all the information”
15	Break through “organizational noise” Attention is hard to get and hold Build emotional and rational connection Leadership = generating commitment/ownership Commitment = emotional connection Leadership = generating emotional connection
16	"Storytelling reveals meaning without committing..." Storytelling reveals meaning without committing the error of defining it. Bartlett’s Book of Quotations, 1907
17	Where do leaders use stories? The World Bank Costco Medtronic NASA Shell Oil Conoco-Philips Your organization
18	Who I am, why I’m here stories… Build credibility, trust and connection Are simple, brief and honest Show humanity and character Resource: The Story Factor: inspiration, influence and persuasion through the art of storytelling by Annette Simmons
19	To get started… Who I am Think about pivotal events in your life Where were you? What happened? Who else was there? How did you feel? What did you learn? How does it impact you now?
20	To get started… Why I’m here Think about your greatest “prouds” Where were you? What happened? Why did it matter to you/others? How did you feel? How does it relate to today and tomorrow?
21	Inspiring the future stories… Leave tension between the current reality and a desired future Generate an “aha!” rather than lay out a plan Encourage others to build on the story Resource: The Springboard: how storytelling ignites action in knowledge-era organizations by Stephen Denning
22	To get started… Inspiring the future Write a story from the future - Describe the benefits worth working toward “Imagine a future where…”
23	"Working Vacation" Working Vacation Effective Feedback Jumbo Shrimp
24	Effective feedback/coaching Is a conversation Suspends communication conventions Avoids abstract language “Great team player” “Effective leader” “Improve your performance”
25	To get started… Being clear Student: “Well written paper” or “Good interpretation of labs” Employee: “Be more attentive to detail” Colleague: “Your idea has merit”
26	Effective feedback guidelines: Consensus on goals Description and appreciation Concrete and specific Constructive motives Provide negative feedback if relevant Own observations, feelings and judgments Time appropriately Resource: Process Consultation Revisited: building the helping relationship by Edgar H. Schein
27	SORRTS Specific Observed Relevant/Respectful Timely Supportive
28	21st Century performance competences Critical Thinking/Problem Solving Teamwork/Collaboration Leadership Oral Communications Written Communications
29	To communicate for performance Reduce “IL” Personalize Ask for feedback Build skills Keep at it
30	Thank you paula@parallax-perspectives.com 269.469.1120
31	Additional Resources The Heart of Change: Real Life Stories of How People Change Their Organizations by John P. Kotter and Dan S. Cohen - Key message: change initiatives fail because they rely on "data gathering, analysis, report writing, and presentations" instead of grabbing "feelings that motivate useful action.” Successful story processes: From global to local - May 5, 2007, Washington, DC. One-day conference where presenters share tools, tips and techniques to use story and conversation to accomplish organizational goals. http://www.goldenfleececon.org
32	Resources con’t Communication Competence and Business Success by David Clutterbuck - Two-year study compares communication in successful and less successful organizations; explores link between communication competence and business success. http://iabcstore.com/IABCRFRpts/ccbussuccess.htm